Shipping & Returns
All items will be securely packaged for transport and sent via USPS, UPS or FedEx depending on weight and item type. Most in stock items are shipped within 1 business day, including all Russian Icons, triptychs, miniature woodcarvings with cases, and most crucifixes under 25" in size. Larger crucifixes and special order Nativity sets often take longer to ship. For woodcarvings not in stock (that is most Nativity woodcarvings), expect a minimum of two weeks for delivery. If you need the product quickly, please contact us regarding existing stock. If items will take longer than six weeks to deliver, you will be contacted regarding availability.
Shipping is calculated based on item weight.
We want you to be completely satisfied with your purchase. Returns are accepted within 14 days of delivery on orders under $2,000. Buyer must contact us for a return authorization number prior to sending the item back to us. The buyer will be responsible for the cost of return shipping.
On orders under $500, there is no restocking fee.
On orders of $500 to $1000 dollars, a 10% restocking fee will be deducted from the total cost of the order.
On orders of $1000 to $2000 dollars, a 20% restocking fee will be deducted from the total cost of the order.
On orders of $2000 dollars or more, sales are final.
(Of course, returns will be accepted for all orders of any dollar value if necessitated on account of damage while in transit, errors in shipment, etc. In these cases no restocking fee will be charged.)
Please email us at firstname.lastname@example.org or call 844-352-9697 in the case of product dissatisfaction.