Shipping & Returns
All items will be securely packaged for transport and sent via USPS, UPS or FedEx depending on weight and item type. Items already at our Wisconsin location are normally shipped within 1 business day, including most Icons, triptychs, miniature woodcarvings with cases, and most crucifixes under 25" in size.
We do stock some Nativity pieces here in Wisconsin (including many Kostner pieces), but most Nativity carvings and larger crucifixes will take two to four weeks for delivery. For woodcarvings not already in Wisconsin (that is most Nativity woodcarvings), expect a minimum of two weeks for delivery. If you need the product quickly, please contact us regarding availability and/or expedited shipping options. If we anticipate your order taking longer than six weeks to deliver, we will contact you with a shipping estimate.
Shipping is calculated based on item weight.
We want you to be completely satisfied with your purchase. Returns are accepted within 14 days of delivery on orders under $2,000. Buyer must contact us for a return authorization number prior to sending the item back to us. The buyer will be responsible for the cost of return shipping.
On orders under $500, there is no restocking fee.
On orders of $500 to $1000 dollars, a 10% restocking fee will be deducted from the total cost of the order.
On orders of $1000 to $2000 dollars, a 20% restocking fee will be deducted from the total cost of the order.
On orders of $2000 dollars or more, sales are final.
(Of course, returns will be accepted for all orders of any dollar value if necessitated on account of damage while in transit, errors in shipment, etc. In these cases no restocking fee will be charged.)
Please email us at firstname.lastname@example.org or call 844-352-9697 in the case of product dissatisfaction.